department: contracts
responsible to: senior project manager
main purpose of job: to be responsible for all operational aspects of nominated customer accounts and ensuring that the customers requirements are fulfilled in terms of quality of product, installation, service and timescales.
responsibilities
- to be a key point of customer contact and through regular contact identify their requirements.
- to maintain regular contact with customers other external contractors to keep up top date on project plans
- to process customer orders by coordinating the activities of sub contractors, omega in house production and installation.
- to ensure that each contract is run profitably and efficiently.
- to attend client meetings to discuss requirements and conduct surveys as necessary.
- ensure the completed orders are processed through the erp system and invoiced correctly in a timely and accurate manor.
- monitor and report on each customers activity via the activity log and ensure the information is readily available to senior personnel.
- to constantly review the services undertaken for a client and ensure the company has the ability to fulfil.
- to monitor erp searches and kpis to ensure projects are delivered in an accurate and timely manner.
- to ensure your work is compliant with all company operational policies (including health & safety and erp system requirements).
- to work with team project coordinators to provide guidance and direction.
- to assist senior project managers in delivering an unrivalled service to the customer to ensure the company remains the preferred supplier.
- to communicate positively and constructively with other department teams for the benefit of both the company and the client.
- to keep lead reporting accurate.
- other duties as directed by management.
reporting requirements
- to be fully conversant with all relevant aspects of the customers business and able to report as requested.
- to provide the senior project manager with regular information updates regarding customer orders and their progress within the business.
key result areas
- ensure customer invoicing is carried out no later than 4 days after job completion
- ensure both the erp system (m1) and customer activity trackers are updated daily
- investigate under performing jobs and report on reasons.
- ensure each contract is run to budgeted margin or better.
- to review and revise as necessary your erp exception searches and related kpis –
- sales order deliveries overdue
- unprocessed sales orders
- unplanned jobs
- un-invoiced shipments