project manager

department: contracts

responsible to:  senior project manager

main purpose of job: to be responsible for all operational aspects of nominated customer accounts and ensuring that the customers requirements are fulfilled in terms of quality of product, installation, service and timescales.


  • to be a key point of customer contact and through regular contact identify their requirements.
  • to maintain regular contact with customers other external contractors to keep up top date on project plans
  • to process customer orders by coordinating the activities of sub contractors, omega in house production and installation.
  • to ensure that each contract is run profitably and efficiently.
  • to attend client meetings to discuss requirements and conduct surveys as necessary.
  • ensure the completed orders are processed through the erp system and invoiced correctly in a timely and accurate manor.
  • monitor and report on each customers activity via the activity log and ensure the information is readily available to senior personnel.
  • to constantly review the services undertaken for a client and ensure the company has the ability to fulfil.
  • to monitor erp searches and kpis to ensure projects are delivered in an accurate and timely manner.
  • to ensure your work is compliant with all company operational policies (including health & safety and erp system requirements).
  • to work with team project coordinators to provide guidance and direction.
  • to assist senior project managers in delivering an unrivalled service to the customer to ensure the company remains the preferred supplier.
  • to communicate positively and constructively with other department teams for the benefit of both the company and the client.
  • to keep lead reporting accurate.
  • other duties as directed by management.

reporting requirements

  • to be fully conversant with all relevant aspects of the customers business and able to report as requested.
  • to provide the senior project manager with regular information updates regarding customer orders and their progress within the business.

key result areas

  • ensure customer invoicing is carried out no later than 4 days after job completion
  • ensure both the erp system (m1) and customer activity trackers are updated daily
  • investigate under performing jobs and report on reasons.
  • ensure each contract is run to budgeted margin or better.
  • to review and revise as necessary your  erp exception searches and related kpis –


  • sales order deliveries overdue
  • unprocessed sales orders
  • unplanned jobs
  • un-invoiced shipments


    Copyright © 2024 Omega Signs

    Site made by : Punch Creative